Often the first and most important impression is made over the phone. Reinforce with your staff the importance of proper phone etiquette. When a call comes in to your facility, be sure that the call is answered right away. Encourage your staff to speak with a smile on their voice. If the caller needs to be placed on hold or transferred, ask for permission before doing so. These small changes will result in an increased level of satisfaction for everyone who calls your facility.
- Written by David Schild