Tracking and sharing resident and patient satisfaction is essential for today’s SNFs and CCRCs. Much like reading an online product or service review, consumers and referral sources want to be assured that others are happy and content with the care and service provided at a LTC facility. Sharing positive satisfaction results, remarks or letters through methods like email blasts to family members, direct mail to the trade or simply posting it to your website will build a positive reputation for your organization and help put you top of mind for the next tour, referral or admission.